Privacy Policy

What Information We Collect

Running a content writing service means we need some information to do our job well. But we only ask for what makes sense.

Information You Give Us Directly

When you fill out our contact form or request a quote, we collect your name, email address, phone number, and business details. We also keep records of conversations—emails, messages, project briefs. This helps us remember what you need and track project progress without asking you the same questions twice.

Information We Collect Automatically

Like most websites, we track some technical stuff automatically. Your IP address, browser type, device information, and how you navigate our site. We use this to fix bugs, improve page speed, and figure out which content actually helps people.

Project-Related Information

When we work together, you'll share content briefs, brand guidelines, target keywords, and feedback. We store all of this securely because it's essential for delivering quality work. We treat your business information with the same care you'd expect from any professional service provider.

How We Use Your Information

Everything we collect has a practical purpose. We're not building profiles to sell or using your data for things unrelated to our service.

Who We Share Information With

We don't hand out your information freely. But running a business means working with some trusted partners.

Service Providers

We use cloud hosting services to keep our website running, email platforms to communicate with clients, and payment processors to handle transactions. These companies only get the information they need to perform their specific function. For example, our payment processor sees your billing details but not your project briefs.

Legal Requirements

If Thai authorities request information as part of a legal investigation, or if we receive a valid court order, we'll comply with the law. We'll notify you when possible, unless we're legally prohibited from doing so.

Business Transfers

Should PulsarFlux ever merge with another company or get acquired, your information would transfer as part of that transaction. The new owners would still need to follow this privacy policy unless they notify you otherwise.

We don't sell your data to advertisers, brokers, or anyone else. That's not our business model, and it never will be.

How We Protect Your Data

Security isn't perfect anywhere, but we take reasonable precautions. Our website uses SSL encryption for data transmission. We store sensitive information on secure servers with restricted access. Our team follows internal protocols about handling client information.

That said, no system is completely immune to breaches. If we discover a security incident that affects your data, we'll notify you promptly and explain what happened and what we're doing about it.

Your Rights and Choices

Under Thai law and our own standards, you have several rights regarding your personal information.

Access and Correction

Want to know what information we have about you? Just ask. We'll provide a copy of your personal data in a readable format. If something's wrong or outdated, let us know and we'll fix it.

Data Deletion

You can request that we delete your information. We'll do so unless we have a legitimate reason to keep it—like completing an ongoing project or meeting legal record-keeping requirements. After we finish a project, we typically keep files for one year in case you need revisions or have follow-up questions.

Marketing Preferences

Change your mind about receiving our emails? Click unsubscribe in any message, or contact us directly. We'll update your preferences within 48 hours.

Data Portability

If you want to take your data elsewhere, we can provide it in a commonly used format. This mainly applies to information like project briefs and content you've provided to us.

Data Retention

We don't keep information forever. Here's our general approach:

Active client data stays accessible while we're working together and for one year after your last project. This covers revision requests and makes it easier if you come back for more work.

Financial records stick around for seven years—that's a tax requirement in Thailand. After that, we delete them unless there's an ongoing legal matter.

Marketing data gets reviewed annually. If you haven't engaged with our emails in two years, we'll remove you from our list.

Website analytics are anonymized after six months, so we can still see patterns without connecting them to specific individuals.

International Data Transfers

Our business operates primarily in Thailand, but we use some international service providers. For instance, our email platform might have servers in Singapore, and our cloud storage provider has data centers across Asia.

When your information crosses borders, we make sure the receiving country has adequate data protection standards. We also use contractual agreements that require our partners to maintain security and privacy protections.

If you're based outside Thailand and work with us, your data will be processed according to Thai regulations, which align with general international privacy principles.

Cookies and Tracking

Our website uses cookies—small files stored on your device that help the site function properly. Some are essential (like remembering you're logged in), while others help us understand site performance.

Types of Cookies We Use

Essential cookies keep the website working. You can't turn these off without breaking core functionality. Analytics cookies show us which pages people visit and how long they stay. Marketing cookies track whether you came from a specific ad or link.

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect how our site works for you. Our site will still function with basic cookies disabled, but you might need to re-enter information more often.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 18. If we discover we've accidentally gathered data from a minor, we'll delete it immediately.

If you're a parent and believe your child has provided us with personal information, contact us right away.

Changes to This Policy

We review this privacy policy annually and update it when our practices change or new regulations take effect. When we make significant changes, we'll notify active clients by email and post an updated version here with a new "Last Updated" date.

Minor clarifications or formatting changes might happen without notice. We recommend checking this page occasionally if you're curious about our current practices.

Continuing to use our services after we post changes means you accept the updated policy. If you disagree with new terms, contact us to discuss your options.

Thai Privacy Law Compliance

Thailand's Personal Data Protection Act (PDPA) came into force in 2022. We've structured our practices to comply with these regulations, which share similarities with international privacy standards.

The PDPA gives you specific rights around consent, access, correction, and deletion of personal data. Everything described in this policy aligns with those requirements. If you have questions about how Thai law applies to your information, we're happy to explain.